Terms of Service

These terms govern your use of Accellaw: the website at accellaw.in, the Accellaw app and the Accellaw for Professionals app (together, the "Platform"), operated by KKT Legal Pvt Ltd (CIN U69100UW2026PTC250277), R-4/76, Ground Floor, New Raj Nagar, Ghaziabad, Uttar Pradesh 201002 ("Accellaw", "we", "us"). By creating an account, placing an order or using the Platform you agree to these terms, our Privacy Policy and our Refund and Cancellation Policy.

1. What Accellaw does

Accellaw is a platform that connects clients with independent, verified professionals: advocates, chartered accountants and company secretaries. You choose a service and pay its price on the Platform; a professional who meets the service's requirements accepts the order and does the professional work.

The professional who accepts your order is responsible for the advice and work they provide and for complying with the rules of their professional body. Articles, guides and service descriptions on the Platform are general information, not legal advice for your situation.

2. Your account

You must be at least 18 years old and able to enter into a binding contract. You can sign in with your phone number, email and password, Google or Apple.

• Give accurate information and keep it up to date
• Keep your sign-in details secure; you are responsible for activity on your account
• Tell us at once if you think someone else has used your account

You can delete your account from the app's settings or by writing to us. Records we must keep by law (such as invoices and payment records) are kept for the period the law requires.

3. Orders and prices

Each service page shows what is included. The price you pay is calculated by our servers at checkout and shows the professional fee, any coupon discount, GST and any government fees, before you pay. There are no hidden charges after you pay.

An order is placed only once your payment is confirmed. Work outside the scope of the service you ordered is not included and needs a separate order.

Coupons apply only as stated when you apply them. A coupon from a professional reserves your paid order for that professional for 48 hours; if they don't accept it in that time, the order opens to other professionals. We may refuse or withdraw a coupon that is misused.

4. Payments

Payments are processed by Razorpay Software Private Limited ("Razorpay"), a payment aggregator authorised by the Reserve Bank of India and certified under the PCI DSS card-security standard. You can pay by UPI, debit or credit card, netbanking or wallet, as shown at checkout.

Our payment screen on the website and in the Accellaw app is built on Razorpay's checkout. Card details you type there go directly from your device to Razorpay; Accellaw never receives or stores your full card number, expiry date or CVV, your UPI PIN or your netbanking password. Your bank may ask you to confirm the payment with an OTP or on its own secure page (3-D Secure). For UPI, we open your UPI app or show a QR code, and you approve the payment in your UPI app.

Use only a payment method you are authorised to use. A payment is complete only when Razorpay confirms it to us. If money leaves your account but we can't attach it to your order (for example, because the order was already paid or its price changed), we refund it automatically. A failed payment that your bank has debited is reversed by your bank within the timelines set by the Reserve Bank of India.

We issue a GST tax invoice for every payment; you can download it from your account. Razorpay's own terms and privacy policy also apply to the payment.

5. Cancellations and refunds

You can cancel a paid order until it is completed. If no professional has accepted it yet, you get a full refund automatically. Once a professional has accepted it, we review the cancellation and decide on a full, partial or no refund depending on the work already done. Full details, including refund timelines, are in our Refund and Cancellation Policy.

6. Delivery, approval and revisions

Your professional delivers work through the Platform, where you can track progress and message them. Turnaround times shown on service pages are estimates, not guarantees.

Each deliverable waits for your approval. You can approve it or ask for changes with a reason. If you don't respond within 72 hours, the deliverable counts as approved. After an order is completed you can ask for the number of revision rounds shown for that service.

7. Your documents and information

You keep ownership of the documents and information you upload. You allow Accellaw and the professional handling your order to use them only to deliver that order, keep records required by law and provide support. Professionals can view your documents in the app but can't download them without our approval.

Only upload documents you are entitled to share. If you upload information about other people, you confirm you are allowed to share it for this purpose.

8. Professionals using the Platform

If you use Accellaw for Professionals, you also agree that:

• You will complete our verification (KYC), including your Bar Council enrolment or other professional registration, PAN and Aadhaar, and declare that your documents are genuine and your own
• You act as an independent professional, not as Accellaw's employee or agent, and you follow the rules of your professional body
• You keep clients' information confidential and use it only for the order you accepted
• You are paid by bank transfer to your verified bank account after the work is completed, less the platform commission and any taxes deducted, as shown in your payout statement
• Coupons you create are funded by you

9. Acceptable use

You agree not to:

• Submit false, misleading or unlawful information or documents
• Use the Platform for anything unlawful or to harass anyone
• Attempt to disrupt, probe or gain unauthorised access to the Platform or other users' data
• Copy, scrape or resell the Platform or its content

We may suspend or close an account that breaks these terms or the law, after telling you why where the law allows.

10. Intellectual property

The Platform, its design, text and software, and the Accellaw name and logo belong to KKT Legal Pvt Ltd. You may share links to our articles, but may not reproduce substantial parts of the Platform without permission.

11. Third-party services

The Platform relies on third-party services, such as Razorpay for payments and Google or Apple for sign-in. Their terms apply to your use of them, and we are not responsible for their content or practices.

12. Liability

The Platform is provided "as is". To the extent permitted by law, Accellaw is not liable for indirect or consequential loss, or for loss arising from the Platform being unavailable. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.

13. Complaints and grievance officer

If you have a complaint about an order, a payment or the Platform, write to our Grievance Officer at official@accellaw.in or call +91 94505 95496, or write to Grievance Officer, KKT Legal Pvt Ltd, R-4/76, Ground Floor, New Raj Nagar, Ghaziabad, Uttar Pradesh 201002. We acknowledge complaints within 48 hours and aim to resolve them within one month.

14. Changes to these terms

We may update these terms as the Platform changes. The date at the top shows the latest version. If a change is significant, we will ask you to accept the new terms the next time you use the Platform.

15. Governing law

These terms are governed by the laws of India.

16. Contact

KKT Legal Pvt Ltd · R-4/76, Ground Floor, New Raj Nagar, Ghaziabad, Uttar Pradesh 201002 · official@accellaw.in · +91 94505 95496