Refund and Cancellation Policy

This policy explains when you can cancel an order on Accellaw and how refunds work. It is part of our Terms of Service. Accellaw is operated by KKT Legal Pvt Ltd.

1. Cancelling an order

You can cancel a paid order from your order page on the website or in the Accellaw app at any time until the order is completed. A completed order can't be cancelled; if you're unhappy with the work, you can ask for changes or a revision, or contact our Grievance Officer.

2. Before a professional accepts

If no professional has accepted your order yet, you get a full refund of everything you paid, including GST and any government fees. The refund starts automatically as soon as you cancel.

3. After a professional accepts

Once a professional has accepted your order, the order is cancelled and we review the refund. Depending on the work already done, we decide on a full refund, a partial refund or no refund, and tell you the outcome and the reason. Government fees already paid to an authority on your behalf can be refunded only if the authority refunds them.

4. Payments that couldn't be matched to an order

If money leaves your account but can't be attached to your order (for example, because the order was already paid or its price changed while you were paying), we refund it automatically, in full.

If a payment fails but your bank still debits your account, your bank reverses the debit within the timelines set by the Reserve Bank of India. If it hasn't come back after seven working days, contact us with the payment reference and we will follow it up with Razorpay.

5. How and when refunds reach you

Refunds go back to the payment method you used: your card, bank account, UPI account or wallet. Once a refund is issued, it usually reaches you in 5–7 working days, depending on your bank. We don't charge any fee for refunds. Your order page shows the status of your refund.

6. Delivery of services

Accellaw sells professional services, not physical goods, so nothing is shipped. Your professional delivers the work as documents and messages in your account on the website and in the app. Turnaround times shown on service pages are estimates.

7. Questions and complaints

Write to our Grievance Officer at official@accellaw.in or call +91 94505 95496. We acknowledge complaints within 48 hours and aim to resolve them within one month.