Privacy Policy

This policy explains how KKT Legal Pvt Ltd ("Accellaw", "we", "us") collects, uses and protects personal data through the website at accellaw.in, the Accellaw app and the Accellaw for Professionals app. We are the data fiduciary for this data under the Digital Personal Data Protection Act, 2023. If anything is unclear, contact us.

1. Information we collect

We collect what you give us and what we need to run your account and orders:

• Account details: your name, email address, phone number, and a securely hashed password (we never see your password itself). If you sign in with Google or Apple, we receive your name and email address from them.
• Orders: the details you enter for a service, the documents you upload (which may include identity documents, contracts or other personal information), messages with your professional, approvals, revision requests, reviews and saved addresses.
• Payments and invoices: the payment reference, amount, method and status, and the GST and billing details on your invoice. Razorpay may also share limited payment details with us, such as the card network, the last four digits of a card or your UPI ID, which we use only for reconciliation, refunds, support and fraud prevention.
• Professionals: your professional registration (such as Bar Council enrolment), PAN, Aadhaar, practice details, the documents you upload for verification, and your bank account for payouts.
• Technical data: your IP address, device and app version, a push-notification token if you allow notifications, and security logs.

2. Payment details we never receive

Card numbers, expiry dates and CVVs typed into our payment screen on the website or in the app go directly from your device to Razorpay, our payment processor, which is certified under the PCI DSS card-security standard. They never pass through or are stored on Accellaw's servers. We also never see your UPI PIN, your netbanking password or the OTP from your bank.

On Android, the Accellaw app checks which UPI apps (such as Google Pay, PhonePe or Paytm) are installed, and reads their icons, so it can show them as payment buttons. This list stays on your phone and is not sent to us.

3. How we use it

• To create and secure your account and sign you in
• To price, process and deliver your orders, and show their status in your account
• To take payments, issue invoices and send refunds
• To match paid orders with professionals; before a professional accepts an order, they see only the service and a description, not your name or contact details
• To verify professionals and pay them
• To send you account emails and notifications about your orders
• To prevent fraud and misuse, and keep the Platform secure
• To keep records required by tax, accounting and other law, and to respond to lawful requests from authorities

We process your data with your consent, which you give when you create an account or place an order, or where the law otherwise allows. We do not sell your personal data or use it for unrelated marketing, and we do not use advertising trackers.

4. Who we share it with

• Your professional: the professional who accepts your order sees the information and documents needed to do the work. They can view your documents in the app but can't download them without our approval.
• Razorpay (payments and refunds), under Razorpay's privacy policy.
• Supabase (database, file storage and sign-in), hosted in Mumbai, India.
• Amazon Web Services (the servers that run our apps), in Mumbai, India.
• Render (website hosting) and Cloudflare (security and bot protection on forms).
• Google Firebase Cloud Messaging (push notifications), Resend (account emails), and an SMS provider for sign-in codes if you use phone sign-in.
• Google and Apple, if you choose to sign in with them.
• Authorities, when the law requires it.

These providers process data only on our instructions and for these purposes. Some of them may process data outside India, in countries the law allows.

5. Cookies

We use only strictly necessary cookies to keep you signed in and protect forms. We do not use analytics, advertising or marketing cookies.

6. Security

Data travels over encrypted connections. PAN, Aadhaar and bank account numbers are encrypted in our database, and access to every record is limited to the people who need it. Card data is handled by Razorpay under PCI DSS. No system is perfectly secure; if a breach affects your data, we will tell you and the Data Protection Board of India as the law requires.

7. Retention

We keep your account data while your account is open. When you delete your account, we delete or anonymise your data, except records we must keep by law, such as invoices, payment and tax records, which we keep for the period tax, accounting and company law require. Verification records of professionals are kept while their account is open and for any period the law requires afterwards.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask to access a summary of your data, correct or update it, erase it, withdraw consent you have given, and nominate someone to exercise these rights if you die or can't act yourself. You can delete your account from the app's settings. For anything else, write to official@accellaw.in. If you're not satisfied with our response, you can complain to the Data Protection Board of India.

9. Children

The Platform is for people aged 18 and over. We do not knowingly collect data from children. If an order concerns a child, it must be placed by their parent or lawful guardian.

10. Grievance officer

For questions or complaints about your personal data, write to our Grievance Officer at official@accellaw.in, or to Grievance Officer, KKT Legal Pvt Ltd, R-4/76, Ground Floor, New Raj Nagar, Ghaziabad, Uttar Pradesh 201002. We acknowledge complaints within 48 hours and aim to resolve them within one month.

11. Changes

We may update this policy as the Platform changes. The date at the top shows the latest version. If a change is significant, we will ask you to accept the new policy the next time you use the Platform.

12. Contact

KKT Legal Pvt Ltd · R-4/76, Ground Floor, New Raj Nagar, Ghaziabad, Uttar Pradesh 201002 · official@accellaw.in